PRODUCT CHANGE AND RETURN POLICY I WANT TO CHANGE THE PRODUCT I BOUGHT, WHAT SHOULD I DO?
You can send your product back with DHL (worldwide) The product shall be evaluated by the authorities and your replacement product will be sent to you by cargo within 24 hours, if it is available in the stocks. If the product is not available in the stocks, your payment will be refunded.
The product you desire to change should be sent together with its original invoice and the filled form. Change can be made only over the color and size options of the same product.
Please note that if, for any reason, customer refuses the delivery of the parcel or returns the package, shipping costs related to the automatic return of the parcel will be charged to the customer. The shipping cost will be deducted from the total amount of the refund.
I WANT TO RETURN THE PRODUCT I BOUGHT, WHAT SHOULD I DO?
You can send your product back with DHL (worldwide) by filling the return form within 14 days as of the date you receive the product. When your demand reaches us, it shall be evaluated by the authorities, and you will be notified by an e-mail when your return is realized. You should send the product you desire to return, together with its original invoice and the filled return form to Kenleaks Shop return address, as full, unused, and without any damage on the package.
If the product invoice is corporate, you are required to send back the product together with a return invoice issued as Product Unit Price + VAT by the corporation for the return procedure, without the inclusion of the cargo share. The return procedures of the products, for which the invoices are issued to the names of the corporations, cannot be completed if the return invoice is not issued.
IN HOW MANY DAYS CAN I CHANGE AND RETURN THE PRODUCTS I BOUGHT?
You can return/change your product within 14 days as of the moment you receive it, by following the return/change procedure.
HOW CAN I CHANGE THE PRODUCT I BOUGHT, IF IT IS DEFECTIVE?
Kenleaks Shopapplies quality control to all the products in order to minimize your dissatisfaction. But still if you encounter such a problem, you can demand the refund of the payment or change of the product.
WHEN WILL THE PAYMENT OF THE PRODUCTS I RETURN BE EFFECTED?
First it is controlled whether the product you return complies with the return conditions. An information e-mail shall be sent to you stating that money refund is effected with respect to the orders for which return procedure is approved and the price of the product shall be efunded to your credit card through which you made the payment. The term for reflection of your refund in your bank statement varies as based on your bank. In case there is delay in reflection of your refund transaction to your credit card, you can get detailed information from your bank.
PRODUCT CHANGE AND RETURN ADDRESS:
Via Monte Carmen 4, 6900, Lugano, Switzerland
You can also get detailed information from: info@kenleaks..com
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